Support

If something isn't working, email 9.maesil@gmail.com. Including your device model and iOS/watchOS version helps us answer faster.

Common questions

My heart rate isn't attached

Your Apple Watch needs to be on and connected to your iPhone.
Check Settings > Health > Data Access & Devices > Tachy and make sure Heart Rate is allowed.
Open Tachy on your watch once to start measuring.

My partner can't see my messages

You both need to be signed in to iCloud.
Without a connection, messages wait on your device and go out when you're back online.

An item I bought isn't showing

If you close the app mid-purchase, the App Store keeps the transaction. Reopen the app to finish it.
If it still doesn't appear, email us. Receipts are in App Store > Account > Purchase History.

I want a refund

Apple handles payments. Request a refund at reportaproblem.apple.com.

I want to delete my account

In the app, go to Us > My Info > Delete account and type the confirmation word. Everything on your device and in iCloud is deleted. This can't be undone.

We broke up and our records are still there

Disconnecting starts a 7-day grace period you can undo. After that, shared records are cleared and each of you keeps only what you sent. To clear them now, use Delete right now on the Ending things screen.